Fitzgerald (Civil Engineer Contractors)

2014 Customer Care Surveys confirm excellent service

Fitzgeralds Customer Care results for 2014 have confirmed the excellent service that is being provided to Clients. The results have been compiled through online surveys and one to one interviews, with Clients, Engineers, Project Managers, Quantity Surveyors and other Stakeholders.

The results illustrate an excellent performance and that, despite the steep rise in Turnover over the year, Fitzgerald have been able to maintain excellent standards of Customer Care, and overall to improve on the performance in 2013.

Nick Coley commented

‘The focus on Customer Care and ensuring we meet and exceed our Clients expectations is one of our greatest strengths and is the key to our success. We have to ensure at the end of every contract we have Clients and Professional teams who want to use us again and would recommend us to others. For the second year running in 2014 100% of those surveyed confirmed they would be happy to work with Fitzgerald again, a fantastic result of which we should all be proud.’